Shipping policy
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few days. You will be notified in such cases.
2. Shipping Time
Once your order is processed, estimated delivery time is:
- Domestic Orders: 5–10 business days
- Remote Areas: 7–14 business days
Delivery times may vary depending on your location and courier service availability.
3. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- We may offer free shipping on selected products or promotions.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track your order in real time.
5. Delays
Delays may occur due to:
- Weather conditions
- Courier service issues
- High order volume
- Remote delivery locations
Luxario is not responsible for delays caused by external factors.
6. Incorrect Address
Please ensure your shipping details are correct at checkout. Luxario is not responsible for orders delivered to incorrect or incomplete addresses provided by customers.
7. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 48 hours of delivery. We will assist you in resolving the issue.
8. Contact Us
For any shipping-related queries:
Email: support.luxario@gmail.com